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State-by-State Insurance Information

Welcome to the National Organization for Rare Disorders’ State-by-State Insurance Information webpage. Here you will find resources to answer your questions about your health insurance plan.

Open enrollment is now closed within the state exchanges. The next open enrollment period starts November 15th, 2014.

However, you may still be eligible to sign-up for health insurance through your state’s marketplace. You are eligible if:

  • You are signing up for your state’s Medicaid insurance program. If you are eligible for Medicaid, you may sign up at any time during the year.
  • You are signing your child up for your state’s CHIP program. If your child is eligible for CHIP, you may sign them up at any time during the year.
  • You have experienced a “qualifying life event”. Examples of a “qualifying life event” include marriage, having a baby, change of employment, or change of citizenship.

For more information on signing up for insurance within the marketplaces after open enrollment closes, please visit healthcare.gov.

In addition to the resources listed below, the National Health Council makes the following tools available on its website at PuttingPatientsFirst.net:

  • The Estimate My Costs tool helps people estimate their annual costs across health plans available in their state.
  • The Explore My Options tool helps people see how different health conditions, medication use, and other variables impact out-of-pocket cost.

For questions regarding:

  • health insurance or how the Affordable Care Act affects your state or your health insurance plan, contact your state’s Department of Insurance
  • problems with coverage within your health insurance plan, file a complaint with your Department of Insurance
  • your personal health insurance coverage, tips on shopping for health insurance, or advice and education materials on how to interact with your insurance company, contact your state’s consumer assistance program or your Department of Insurance
  • your state’s health care insurance marketplace, contact your state’s marketplace, or read your state’s Essential Health Benefits and State-Specific coverage requirements
  • your state’s Medicaid program, or to find out if you are eligible, contact your state’s Medicaid Department

View other resources that may be helpful.

Find Information on Your State's Insurance Marketplace

 

 

 

Alabama

Department of Insurance

Jim L. Ridling, Commissioner

Alabama Department of Insurance
PO Box 303351
Montgomery, Alabama 36130-3351

334-269-3550

Patient Assistance

Online Complaint Submission

State Health Insurance Consumer Assistance Program

Myra Frick, Division Manager, Consumer Services

State Health Insurance Marketplace

Marketplace Structure: Federal

Health Reform Information

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

501 Dexter Avenue
Montgomery, AL 36104

1-334-242-5000

Medicaid Website

Email for Assistance: WebWork@medicaid.alabama.gov

Eligibility Requirements: Call 1-800-362-1504

 

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Alaska

Department of Insurance

Bret S. Kolb, Director

State of Alaska
Dept. of Commerce, Community & Economic Development Division of Insurance
550 West 7th Avenue, Suite 1560
Anchorage, Alaska 99501-3567

907-269-7900

Patient Assistance

Online Complaint Submission

1-800-467-8725 or 1-800-INSURAK

State Health Insurance Marketplace

Marketplace Structure: Federal

Call 1-800-318-2596 (available 24/7), TTY 1-855-889-4325

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

350 Main Street, Room 404
PO Box 110601
Juneau, Alaska 99811-0601

907-465-3347

Medicaid Website

Eligibility Requirements

 

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American Samoa

Department of Insurance

Office of the Governor
American Samoa Government
A P Lutali Executive Office Building
Pago Pago, American Samoa 96799

684-633-4116

Medicaid

Medicaid Office
P.O. Box 998383
Pago Pago, AS 96799

1-684-633-4818 or 1-684-633-4036

Medicaid Website

Email for Assistance: andy.puletasi@go.as.gov

 

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Arizona

Department of Insurance

Germaine L. Marks, Director

Arizona Department of Insurance
2910 North 44th Street, Suite 210
Phoenix, Arizona 85018-7269

602-364-3100

Patient Assistance

Complaint Submission- Mail this form to:
Consumer Affairs Division
Arizona Department of Insurance
2910 N. 44th Street, Ste. 210
Phoenix, AZ 85018-7269

Email for Assistance: consumers@azinsurance.gov

602-364-2499 or 800-325-2548 (in Arizona but outside Phoenix)

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

801 E. Jefferson Street, MD 4100
Phoenix, AZ 85034

602-417-4000 or 1-800-654-8713

Medicaid Website

Eligibility Requirements

 

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Arkansas

Department of Insurance

Jay Bradford, Commissioner

Arkansas Insurance Department
1200 West Third Street
Little Rock, Arkansas 72201-1904

501-371-2600

Patient Assistance

Online Complaint Submission

Email for Assistance: insurance.consumers@arkansas.gov

855-332-2227 or 501-371-2645 (Health insurance calls)

State Health Insurance Consumer Assistance Program

Consumer Services Division

Arkansas Insurance Department
Consumer Services Division
1200 West Third St
Little Rock, AR 72201

855-332-2227

Email for Assistance: insurance.consumers@arkansas.gov

State Health Insurance Marketplace

Marketplace Structure: Partnership

1-800-318-2596 TTY: 1-855-889-4325

 

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

State Health Insurance Information

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Arkansas Division of Medical Services
Department of Human Services
Donaghey Plaza South P. O. Box 1437, Slot S401
Little Rock, Arkansas 72203-1437

1-800-482-8988

Medicaid Website

Eligibility Requirements

 

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California

Department of Insurance

Dave Jones, Commissioner

California Department of Insurance
300 Capitol Mall, Suite 1700
Sacramento, California 95814

916-492-3500

Patient Assistance

Online Complaint Submission

1-800-927-HELP (4357) or 1-213-897-8921

State Health Insurance Consumer Assistance Program

California Department of Insurance
Office of the Ombudsman
300 Capital Mall Suite 1600
Sacramento California, 95814

916- 492-3545

State Health Insurance Marketplace

Marketplace Structure: State

1-800-300-1506 (TTY: 1-888-889-4500)

Exchange Email: outreach@covered.ca.gov

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Enrollment Assistance Program

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

1501 Capitol Avenue
Sacramento, CA 95814

916-552-9200

Medicaid Website

Eligibility Requirements

 

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Colorado

Department of Insurance

Marguerite Salazar, Commissioner

Colorado Dept. of Regulatory Agencies
Division of Insurance
1560 Broadway, Suite 850
Denver, Colorado 80202

303-894-7499

Patient Assistance

Online Complaint Submission

Email for Assistance: insurance@dora.state.co.us

303-894-7490

State Health Insurance Marketplace

Marketplace Structure: State

855-PLANS-4-YOU(855-752-6749)

Marketplace Website

Marketplace Contact

Enroll Today

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Department of Health Care Policy and Financing
1570 Grant Street
Denver, CO 80203-1818

303-866-3513; toll free 1-800-221-3943

Medicaid Website

Eligibility Requirements

 

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Connecticut

Department of Insurance

Thomas B. Leonardi, Commissioner

Connecticut Insurance Department
PO Box 816
Hartford, Connecticut 06142-0816

860-297-3800

Patient Assistance

Online Complaint Submission

Email for Assistance: cid.ca@ct.gov

800-203-3447

State Health Insurance Consumer Assistance Program

Victoria Veltri, Healthcare Advocate

Office of the Healthcare Advocate
P.O.BOX 1543
Hartford CT,06144

860-331-2441

Consumer Assistance Program Email: Healthcare.advocate@ct.gov or Victoria.Veltri@CT.Gov

State Health Insurance Marketplace

Marketplace Structure: State

Access Health CT
280 Trumbull Street, 15th Floor
Hartford, CT 06103

1-800-318-2596 TTY: 1-855-889-4325

Marketplace Contact: Questions@AccessHealthCT.com

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

25 Sigourney Street
Hartford, CT 06106-5033

1-800-842-1508 or 800- 842-4524

Medicaid Website

Eligibility Requirements

 

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Delaware

Department of Insurance

Karen Weldin Stewart, Commissioner

Delaware Department of Insurance
841 Silver Lake Boulevard
Dover, Delaware 19904

302-674-7300

Patient Assistance

Online Complaint Submission

Email for Assistance: consumer@state.de.us

1-800-282-8611 in Delaware or 302-674-7310

State Health Insurance Consumer Assistance Program

Michael Gould, Manager of Consumer Services and Investigations

State Health Insurance Marketplace

Marketplace Structure: Partnership

1-800-318-2596, TTY: 1-855-889-4325

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Lewis Building
Herman Holloway Sr. Campus
1901 N. DuPont Highway
New Castle, Delaware 19720

800-464-HELP

Medicaid Website

Eligibility Requirements

 

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District of Columbia

Department of Insurance

Chester A. McPherson, Commissioner

Government of the District of Columbia
Department of Insurance
Securities, and Banking
810 First Street, N. E., Suite 701
Washington, DC 20002

202-727-8000

Patient Assistance

Online Complaint Submission

Email for Assistance: disbcomplaints@dc.gov

State Health Insurance Consumer Assistance Program

Office of Health Care Ombudsman and Bill of Rights
Department of Health Care Finance
825 North Capitol Street, NE, 6th Floor
Washington, DC 20002

202-478-1397

Ombudsman Email: healthreform@dc.gov

State Health Insurance Marketplace

Marketplace Structure: State

Marketplace Contact: healthreform@dc.gov

(855) 532-5465

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Certified Patient Navigators

Find Local Help

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

202-727-5355

Medicaid Website

 

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Florida

Department of Insurance

Kevin M. McCarty, Commissioner

Office of Insurance Regulation
The Larson Building
200 E. Gaines Street, Rm 101A
Tallahassee, Florida 32399-0305

850-413-5914

Patient Assistance

Online Complaint Submission

Email for Assistance: Consumer.Services@myfloridacfo.com

1-877-MY-FL-CFO (1-877-693-5236) or Out of State Callers: 850-413-3089

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Certified Patient Navigators

Find Local Help

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

1-866-76ACCESS or 1-866-762-2237

Medicaid Website

Eligibility Requirements

 

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Georgia

Department of Insurance

Ralph T. Hudgens, Commissioner

Office of Insurance and Safety Fire Commissioner
Two Martin Luther King, Jr. Dr.
West Tower, Suite 704
Atlanta, Georgia 30334

404-656-2070

Patient Assistance

Online Complaint Submission

404-656-2070 or Toll Free: 800-656-2298

State Health Insurance Consumer Assistance Program

Consumer Services Division
Two Martin Luther King, Jr. Drive
West Tower, Suite 716
Atlanta, Georgia 30334

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

http://dfcs.dhs.georgia.gov/complete-list-all-county-offices

404-730-1200

Medicaid Website

Eligibility Requirements

 

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Guam

Department of Insurance

Artermio B. Ilagan, Banking and Insurance Commissioner

Department of Revenue & Taxation Regulatory Division
PO Box 23607
GMF Barrigada, Guam 96921

671-635-1817

Medicaid

Guam Department of Public Health and Social Services Medicaid/MIP Off-Island Referral Office
Bureau of Health Care Financing Administration Location: Room 238 123
Chalan Kareta, Mangilao GU 96913

671-735-7224/7302

 

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Hawaii

Department of Insurance

Gordon I. Ito, Commissioner

Department of Commerce and Consumer Affairs (DCCA)
Insurance Division
PO Box 3614
Honolulu, Hawaii 96811-3614

808-586-2790

Patient Assistance

Online Complaint Submission

Email for Assistance: insurance@dcca.hawaii.gov

808-586-2804

State Health Insurance Marketplace

Marketplace Structure: State

201 Merchant Street
Suite 1810
Honolulu, Hawaiʻi 96813

877-628-5076

Marketplace Contact: info@hawaiihealthconnector.com

Marketplace Website

Plan Information

Enroll Today

Estimate My Cost

Certified Patient Navigators

Find Local Help

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

Medicaid Website

Eligibility Requirements

 

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Idaho

Department of Insurance

William W. Deal, Director

Idaho Department of Insurance
PO Box 83720
Boise, Idaho 83720-0043

208-334-4250

Patient Assistance

Online Complaint Submission

Boise Area: 208-334-4250 or Toll Free (in-state only): 1-800-721-3272

State Health Insurance Marketplace

Marketplace Structure: State

Marketplace Website

Marketplace Contact: customerservice@yourhealthidaho.org

855-YHIdaho (855-944-3246)

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

1-877-456-1233

Medicaid Website

Email for Assistance: SRInqComplaint@dhw.idaho.gov

Eligibility Requirements

 

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Illinois

Department of Insurance

Andrew Boron, Director

Illinois Department of Insurance
320 W. Washington Street
Springfield, Illinois 62767-0001

217-782-4515

Patient Assistance

Online Complaint Submission

866-445-5364

State Health Insurance Consumer Assistance Program

877-527-9431

Ombudsman Website

State Health Insurance Marketplace

Marketplace Structure: Partnership

Health Reform Information

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

217-782-2570

Medicaid Website

Email for Assistance: hfs.webmaster@illinois.gov

 

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Indiana

Department of Insurance

Stephen W. Robertson, Commissioner

Indiana Department of Insurance
311 W. Washington Street
Suite 300
Indianapolis, Indiana 46204-2787

317-232-2385

Patient Assistance

Online Complaint Submission

Email for Assistance: consumerservices@idoi.in.gov

1-800-622-4461

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Email for Assistance: Navigator@idoi.in.gov

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

1-317-713-9627 or 1-800-457-4584

Medicaid Website

Email for Assistance

Eligibility Requirements

 

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Iowa

Department of Insurance

Nick Gerhart, Commissioner

Iowa Insurance Division
330 Maple Street
Des Moines, Iowa 50319-0065

515-281-5705

Patient Assistance

Online Complaint Submission

1-877-955-1212

State Health Insurance Consumer Assistance Program

Angel Robinson, Consumer Advocate

Iowa Insurance Division
330 Maple Street
Des Moines, Iowa 50319-0065

515-281-4038

Consumer Assistance Program Email: insuranceca@iid.iowa.gov

State Health Insurance Marketplace

Marketplace Structure: Partnership

Health Reform Information

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Iowa Medicaid Enterprise 100 Army Post Road
Des Moines, Iowa 50315

800-338-8366

Medicaid Website

Email for Assistance: IMEMemberServices@dhs.state.ia.us

Eligibility Requirements

 

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Kansas

Department of Insurance

Sandy Praeger, Commissioner

Kansas Insurance Department
420 SW 9th Street
Topeka, Kansas 66612-1678

785-296-3071

Patient Assistance

Online Complaint Submission

Email for Assistance: webcomplaints@ksinsurance.org

785-296-7829 or 800-432-2484

State Health Insurance Consumer Assistance Program

Consumer Assistance Division

800-432-2484 or 785-296-7829

Consumer Assistance Program Email: CAP@ksinsurance.org

State Health Insurance Marketplace

Marketplace Structure: Federal

Health Reform Information

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Kansas Medical Assistance Program
PO Box 3571
Topeka, KS, 66601

1-800-766-9012

Medicaid Website

 

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Kentucky

Department of Insurance

Sharon P. Clark, Commissioner

Kentucky Department of Insurance
PO Box 517
Frankfort, Kentucky 40602-0517

502-564-3630

Patient Assistance

Online Complaint Submission

Email for Assistance: Angie.Wallingford@ky.gov or Rodney.Hugle@ky.gov

800-595-6053 (KY only) or 502-564-6034

State Health Insurance Consumer Assistance Program

Brian K. Staples, Health Insurance Advocate/Ombudsman
P.O. Box 517
Frankfort, KY 40602

877-587-7222

Ombudsman Email: DOI.CAPombudsman@ky.gov

Ombudsman Website

State Health Insurance Marketplace

Marketplace Structure: State

Contact Information

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Search for an Approved Agent

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

1-800-635-2570

Medicaid Website

 

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Louisiana

Department of Insurance

James J. Donelon, Commissioner

Louisiana Department of Insurance
PO Box 94214
Baton Rouge, Louisiana 70804-9214

225-342-5900

Patient Assistance

Online Complaint Submission

Email for Assistance: consumeradvocacy@ldi.la.gov

800-259-5300 or 225-342-5900

State Health Insurance Consumer Assistance Program

Ron C. Henderson, Deputy Commissioner of Consumer Advocacy

225-219-4775

Consumer Assistance Program Email: rchenderson@ldi.la.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

P.O. Box 91278
Baton Rouge, LA 70821-9278

1-888-342-6207

Medicaid Website

Email for Assistance: MedWeb@la.gov

Eligibility Requirements

 

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Maine

Department of Insurance

Eric A. Cioppa, Superintendent

Department of Professional & Financial Regulation
Maine Bureau of Insurance
34 State House Station
Augusta, Maine 04333-0034

207-624-8475

Patient Assistance

Online Complaint Submission

Email for Assistance: Insurance.PFR@maine.gov

800-300-5000 (toll free in Maine) or 207-624-8475

State Health Insurance Consumer Assistance Program

Glenn Griswold, Director of the Consumer Healthcare Division

207-624-8494

Consumer Assistance Program Email: Glenn.J.Griswold@maine.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

1-877-892-8391 or 1-207-287-9900, TTY 1-207-287-4344

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

11 State House Station
Augusta, Maine 04333-0011

207-287-2674, TTY 711

Medicaid Website

Email for Assistance: BMS.webmaster@maine.gov

Eligibility Requirements

 

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Maryland

Department of Insurance

Therese M. Goldsmith, Commissioner

Maryland Insurance Administration
200 St. Paul Place
Suite 2700
Baltimore, Maryland 21202

410-468-2090

Patient Assistance

Complaint Submission- Mail this form to:
Maryland Insurance Administration
200 St. Paul Place, Suite 2700
Baltimore, Maryland 21202

1-800-492-6116 or 410-468-2244

State Health Insurance Consumer Assistance Program

Joyce Peach, Administrative Assistant, Consumer Education and Advocacy

Consumer Education & Advocacy
200 Saint Paul Place
Suite 2700
Baltimore, MD 21202-2004

(410)468-2360

Consumer Assistance Program Email: joyce.peach@maryland.gov

State Health Insurance Marketplace

Marketplace Structure: State

750 East Pratt Street, 16th Floor
Baltimore, MD 21202

855.MHC(642).8572 or 855.MHC(642).8573

Marketplace Website

Provider Search

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Certified Navigators and IPAs

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

201 West Preston Street
Baltimore, MD 21201

1-800-456-8900 or 1-800-284-4510

Medicaid Website

Email for Assistance: healthmd@dhmh.state.md.us

Eligibility Requirements

 

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Massachusetts

Department of Insurance

Joseph G. Murphy, Commissioner

Office of Consumer Affairs and Business Regulation (OCABR)
Massachusetts Division of Insurance
1000 Washington Street, 8th Floor
Boston, Massachusetts 02118-6200

617-521-7794

Patient Assistance

Complaint Submission- Mail this form to: 1000 Washington Street, Suite 810 Boston, MA 02118

Email for Assistance: doicss.mailbox@state.ma.us

617-521-7794 or 877-563-4467

State Health Insurance Consumer Assistance Program

Kathryn Bicego, Consumer Assistance Program Manager

Massachusetts Consumer Assistance Program
30 Winter Street, 10th Floor
Boston, MA 02108

617-350-7279 or 800-272-4232

Consumer Assistance Program Email: bicego@hcfama.org

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: State

1-877-623-6765

Marketplace Contact

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Certified Navigators and IPAs

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

MassHealth Enrollment Center – Chelsea
45-47 Spruce Street
Chelsea, MA 02150

1-888-665-9993 or 1-888-665-9997

Medicaid Website

Email for Assistance: membersupport@mahealth.net

Eligibility Requirements

 

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Michigan

Department of Insurance

Kevin Clinton, Director

Dept. of Insurance & Financial Services
PO Box 30220
Lansing, Michigan 48909-7720

517-373-0220

Patient Assistance

Complaint Submission- Mail this form to:
DIFS Consumer Services
P.O. Box 30220
Lansing, MI 48909-7720

Email for Assistance: ofir-hicap@michigan.gov

877-999-6442

State Health Insurance Consumer Assistance Program

Consumer Assistance Program Email: DIFS-HICAP@Michigan.gov.

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Partnership

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Capitol View Building
201 Townsend Street
Lansing, Michigan 48913

517-373-3740

Medicaid Website

Eligibility Requirements

 

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Minnesota

Department of Insurance

Mike Rothman, Commissioner

Minnesota Department of Commerce
85 7th Place East, Suite 500
St. Paul, Minnesota 55101

651-296-6025

Patient Assistance

Online Complaint Submission

Twin cities: 651-296-2488 or statewide toll free at 800-657-3602

State Health Insurance Consumer Assistance Program

(For state-run health insurance):

Ombudsman for State Managed Health Care Programs
PO Box 64249
St. Paul, MN 55164-0249

651-431-2660 or 800-657-3729

State Health Insurance Marketplace

Marketplace Structure: State

MNsure
Golden Rule Building
85 -7th Place East, Suite 120
St. Paul, MN 55101-2198

651-284-4101

Marketplace Contact: publicfeedback@mnsure.org

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Certified Navigators and IPAs

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

651-431-2670 or 800-657-3739

Medicaid Website

Email for Assistance: DHS.Info@state.mn.us

Eligibility Requirements

 

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Mississippi

Department of Insurance

Mike Chaney, Commissioner

Mississippi Insurance Department
PO Box 79
Jackson, Mississippi 39205-0079

601-359-3569

Patient Assistance

Online Complaint Submission

Email for Assistance: consumer@mid.ms.gov

601-359-2453 or 800-562.2957

State Health Insurance Consumer Assistance Program

Health Help Mississippi
800 North President Street
Jackson, MS 39202

1-877-314-3843

Consumer Assistance Program Email: healthhelpms@mhap.org

State Health Insurance Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Local Medicaid Offices

1-800-421-2408

Medicaid Website

Eligibility Requirements

 

Back to top.

Missouri

Department of Insurance

John M. Huff, Director

Missouri Department of Insurance
Financial Institutions and Professional Registration (DIFP)
PO Box 690
Jefferson City, Missouri 65102-0690

573-751-4126

Patient Assistance

Online Complaint Submission

800-726-7390

State Health Insurance Consumer Assistance Program

Missouri Department of Insurance
301 W. High St, Room 830
Jefferson City, MO 65101

Consumer Assistance Program Email: consumeraffairs@insurance.mo.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

The State of Missouri
MO HealthNet Division
615 Howerton
P.O. Box 6500
Jefferson City, MO 65102-6500

573-751-3425

Medicaid Website

Email for Assistance: Ask.MHD@dss.mo.gov

Eligibility Requirements

 

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Montana

Department of Insurance

Monica J. Lindeen, Commissioner of Securities and Insurance, Montana State Auditor

Montana Office of the Commissioner of Securities and Insurance
Montana State Auditor
840 Helena Avenue
Helena, Montana 59601

406-444-2040

Patient Assistance

Online Complaint Submission

1-800-332-6148

State Health Insurance Consumer Assistance Program

Monica J. Lindeen, Commissioner of Securities and Insurance, Montana State Auditor

Montana Office of the Commissioner of Securities and Insurance
Montana State Auditor
840 Helena Avenue
Helena, Montana 59601

1-800-332-6148

Consumer Assistance Program Email: csi@mt.gov

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

877-543-7669

Medicaid Website

Eligibility Requirements

 

Back to top.

Nebraska

Department of Insurance

Bruce R. Ramge, Director

Nebraska Department of Insurance
PO Box 82089
Lincoln, NE 68501-2089

402-471-2201

Patient Assistance

Online Complaint Submission

402-471-2201 or 877-564-7323

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

402-471-9147 or 800- 358-8802

Medicaid Website

Eligibility Requirements: Call: 800-642-6092

 

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Nevada

Department of Insurance

Scott J. Kipper, Commissioner

Nevada Dept. of Business & Industry Division of Insurance
1818 East College Pkwy, Suite 103
Carson City, Nevada 89706

775-687-0700

Email for Assistance- cscc@doi.state.nv.us

Patient Assistance

Online Complaint Submission

Email for Assistance: Northern Nevada: cscc@doi.state.nv.us Southern Nevada: edelacy@doi.state.nv.us

Northern Nevada: 775- 687-0700 or Southern Nevada: 702-486-4009

State Health Insurance Consumer Assistance Program

Nevada Governor’s Office for Consumer Health Assistance
555 East Washington Ave #4800
Las Vegas, NV 89101

702-486-3587 or 888-333-1597

Consumer Assistance Program Email: cha@govcha.state.nv.us

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: State

Nevada Health Link
c/o Silver State Health Insurance Exchange
PO Box 97138
Las Vegas, NV 89193

(855) 768 5465

Marketplace Contact: customersupport@nevadahealthlink.com

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Division of Health Care Financing and Policy
1100 E. William Street, Suite 101
Carson City, Nevada 89701

775-684-3676, Toll Free (in-state): 1 -877-543-7669 OR Toll Free (out-of-state): 1-800-992-0900

Medicaid Website

Contact for Assistance

Eligibility Requirements

Enrollment Assistance

 

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New Hampshire

Department of Insurance

Roger A. Sevigny, Commissioner

New Hampshire Insurance Department
21 South Fruit Street, Suite 14
Concord, New Hampshire 03301

603-271-2261

Patient Assistance

Online Complaint Submission

Email for Assistance: requests@ins.nh.gov

1-603-271-2261

State Health Insurance Marketplace

Marketplace Structure: Partnership

Health Reform Information

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Office of Medicaid Business & Policy
NH Department of Health & Human Services
129 Pleasant Street
Concord, NH 03301

800-852-3345, ext 4344 or 603-271-4344

Medicaid Website

Contact for Assistance

Eligibility Requirements

 

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New Jersey

Department of Insurance

Kenneth E. Kobylowski, Commissioner

State of New Jersey
Department of Banking and Insurance
20 West State Street PO Box 325
Trenton, New Jersey 08625-0325

609-292-7272

Patient Assistance

Online Complaint Submission

1-800-446-7467

State Health Insurance Consumer Assistance Program

The Office of the Insurance Ombudsman
NJ Department of Banking and Insurance
20 West State Street
PO Box 472
Trenton NJ 08625-0472

1-800-446-7467

Ombudsman Email: ombudsman@dobi.state.nj.us

Ombudsman Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Local Medicaid Offices

1-800-356-1561

Medicaid Website

Eligibility Requirements

 

Back to top.

New Mexico

Department of Insurance

John G. Franchini, Superindendent

New Mexico Public Regulation Commission
Division of Insurance
PO Box 1689
Santa Fe, New Mexico 87504-1689

505-827-4601

Patient Assistance

Online Complaint Submission

Email for Assistance: crd.complaints@state.nm.us

State Health Insurance Consumer Assistance Program

New Mexico Public Regulation Commission
Division of Insurance
PO Box 1689
Santa Fe, New Mexico 87504-1689

888-427-5772

Consumer Assistance Program Email: mchb.grievance@state.nm.us

State Health Insurance Marketplace

Marketplace Structure: State

506 Agua Fria Street
Santa Fe, NM 87501

1-855-99-NMHIX

Marketplace Contact

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Find a Healthcare Guide

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

NM Human Services Department's Medical Assistance Division
P.O. Box 2348
Santa Fe, NM 87504-2348

505-827-3100 or 1-888-997-2583

Medicaid Website

Email for Assistance: MADInfo.HSD@state.nm.us

Eligibility Requirements

 

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New York

Department of Insurance

Benjamin M. Lawsky, Superindendent

New York State Dept. of Financial Services
One State Street
New York, New York 10004-1511

212-709-3500

Patient Assistance

Online Complaint Submission

800-342-3736

State Health Insurance Consumer Assistance Program

Community Service Society: Community Health Advocates
105 East 22nd Street
New York, NY 10010

888-614-5400

Consumer Assistance Program Email: cha@cssny.org

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: State

Marketplace Contact: exchange@health.state.ny.us

855.355.5777, TTY: 800.662.1220

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Certified Navigators and IPAs

Find a Broker

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

New York State Department of Health
Corning Tower
Empire State Plaza
Albany, NY 12237

1-800-541-2831

Medicaid Website

Email for Assistance: Medicaid@health.state.ny.us

Eligibility Requirements

 

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North Carolina

Department of Insurance

Wayne Goodwin, Commissioner

North Carolina Department of Insurance
1201 Mail Service Center
Raleigh, North Carolina 27699-1201

919-733-3058

Patient Assistance

Online Complaint Submission

800-546-5664 (toll free in N.C.) or 919-807-6750

State Health Insurance Consumer Assistance Program

North Carolina Department of Insurance
Health Insurance Smart NC
1201 Mail Service Center
Raleigh, NC 27699-1201

877-885-0231 (toll free) 919-807-6860

Consumer Assistance Program Contact

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

1-800-662-7030

Medicaid Website

Eligibility Requirements

 

Back to top.

North Dakota

Department of Insurance

Adam Hamm, Commissioner

North Dakota Insurance Department State Capitol, Fifth Floor
600 E. Boulevard Avenue
Bismarck, North Dakota 58505-0320

701-328-2440

Patient Assistance

Email for Assistance: insurance@nd.gov

1-800-247-0560

State Health Insurance Consumer Assistance Program

Consumer Assistance Center
1701 S. 12th St.
Bismarck, ND 58504

701-328-2440 or 800-247-0560

Consumer Assistance Program Email: insurance@nd.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Medical Services Division North Dakota Department of Human Services
600 E Boulevard Ave, Dept 325
Bismarck, ND 58505-0250

701-328-2321 or 1-800-755-2604

Medicaid Website

Email for Assistance: dhsmed@nd.gov

Eligibility Requirements

 

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Northern Mariana Islands

Department of Insurance

Sixto K. Igisomar, Secretary of Commerce

Commonwealth of the N Mariana Islands Department of Commerce
Office of the Insurance Commissioner
Caller Box 10007 CK
Saipan, MP 96950

670-664-3064

Patient Assistance

Online Complaint Submission

Email for Assistance: commerce@pticom.com

670-664-3064 or 670-664-3000

 

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Ohio

Department of Insurance

Mary Taylor, Lt. Governor/Director

Ohio Department of Insurance
50 West Town Street Third Floor, Suite 300
Columbus, OH 43215

614-644-2658

Patient Assistance

Online Complaint Submission

1-800-686-1526

State Health Insurance Consumer Assistance Program

614-644-2651

Ombudsman Email: ombudsman@insurance.ohio.gov.

Ombudsman Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Marketplace Contact: ExchangeComments@insurance.ohio.gov

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Local Medicaid Offices

800-324-8680 or 800-292-3572

Medicaid Website

Eligibility Requirements

 

Back to top.

Oklahoma

Department of Insurance

John D. Doak, Commissioner

Oklahoma Insurance Department
7645 E. 63rd St., Suite 102
Tulsa, OK 74133

918-295-3700

Patient Assistance

Online Complaint Submission

1-800-522-0071 (in state only) or 405-521-2991

State Health Insurance Consumer Assistance Program

Oklahoma Insurance Department
Five Corporate Plaza
3625 NW 56th, Ste 100
Oklahoma City, OK 73112

1-800-522-0071 (in state only) or 405-521-2991

Ombudsman Email: ombudsman@oid.ok.gov

Ombudsman Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

800-987-7767

Medicaid Website

Eligibility Requirements

 

Back to top.

Oregon

Department of Insurance

Laura N. Cali, Insurance Commissioner

Oregon Dept. of Consumer & Bus Srvcs Insurance Division
PO Box 14480
Salem, Oregon 97309-0405

503-947-7980

Patient Assistance

Online Complaint Submission

503-947-7984 (Salem) or 888-877-4894 (toll-free)

State Health Insurance Consumer Assistance Program

Oregon Health Connect

1435 NE 81st Avenue, Suite 500, Portland, Oregon 97213-6759

855-999-3210

Consumer Assistance Program Email: healthconnect@211info.org

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: State

Cover Oregon
16760 SW Upper Boones Ferry Road
Suite 200
Durham, OR 97224

1-855-268-3767

Marketplace Contact: info@coveroregon.com

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Division of Medical Assistance Programs Administrative Office
500 Summer Street NE
Salem, OR 97301-1079

1-800-699-9075

Medicaid Website

Eligibility Requirements

 

Back to top.

Pennsylvania

Department of Insurance

Michael F. Consedine, Commissioner

Pennsylvania Insurance Department
1326 Strawberry Square
Harrisburg, Pennsylvania 17120

717-783-0442

Patient Assistance

Online Complaint Submission

1-877-881-6388 or 717-783-3898

State Health Insurance Consumer Assistance Program

Pennsylvania Consumer Assistance Program
1209 Strawberry Square
Harrisburg, PA 17111

215-560-2630 or 1-877-881-6388

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Department of Public Welfare
P.O. Box 2675
Harrisburg PA 17105-2675

1-800-692-7462

Medicaid Website

Contact for Assistance

 

Back to top.

Puerto Rico

Department of Insurance

Angela Weyne, Commissioner

Office of the Commissioner of Insurance
B5 Calle Tabonuco
Suite 216 PMB356
Guaynabo, Puerto Rico 00968-3029

787-304-8686

Medicaid

Department of Health
PO Box 70184
San Juan, PR 00936

787-641-4224

Medicaid Website

Eligibility Requirements

 

Back to top.

Rhode Island

Department of Insurance

Joseph Torti III, Commissioner

State of Rhode Island
Department of Business Regulation Division of Insurance
1511 Pontiac Avenue, Building 69-2
Cranston, Rhode Island 02920

401-462-9520

Patient Assistance

Complaint Submission Mail this form to:
NOHIC 1511 Pontiac Ave
Building 69 1st Floor

Email for Assistance: healthinsinquiry@ohic.ri.gov

State Health Insurance Consumer Assistance Program

Rhode Island Consumer Assistance Program, Rhode Island Parent Information Network
1210 Pontiac Avenue
Cranston, RI 02920

855-747-3224

State Health Insurance Consumer Assistance Program Email

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: State

1-855-840-HSRI

Marketplace Contact

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

401-784-8100 or 1-800-964-6211

Medicaid Website

Eligibility Requirements

 

Back to top.

South Carolina

Department of Insurance

Raymond G. Farmer, Director

South Carolina Department of Insurance
PO Box 100105
Columbia, South Carolina 29202-3105

803-737-6160

Patient Assistance

Online Complaint Submission

Email for Assistance: info@doi.sc.gov

State Health Insurance Consumer Assistance Program

803-737-6180 or 800-768-3467 (toll free only in SC)

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Health and Human Services P.O. Box 8206
Columbia, SC 29202

888-549-0820

Medicaid Website

Eligibility Requirements

 

Back to top.

South Dakota

Department of Insurance

Merle D. Scheiber, Director

South Dakota Dept. of Labor & Regulation
Division of Insurance
445 East Capitol Avenue
Pierre, South Dakota 57501-3185

605-773-3563

Patient Assistance

Online Complaint Submission

Email for Assistance: insurance@state.sd.us

State Health Insurance Marketplace

Marketplace Structure: Federal

1-855-850-2834 (for small-businesses only)

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Local Medicaid Offices

Contact: Jolene Brakke, Program Administrator: 605-773-4678

Medicaid Website

Email for Assistance: MedElig@state.sd.us

Eligibility Requirements

 

Back to top.

Tennessee

Department of Insurance

Julie Mix McPeak, Commissioner

Tennessee Department of Commerce & Insurance (TDCI)
Davy Crockett Tower Twelfth Floor
500 James Robertson Parkway
Nashville, Tennessee 37243-0565

615-741-2176

Patient Assistance

Online Complaint Submission

Email for Assistance: CIS.Complaints@tn.gov

State Health Insurance Consumer Assistance Program

Vickie Trice, Director of Consumer Insurance Services

615-741-2218 or 1-800-342-4029 (inside Tennessee)

Consumer Assistance Program Email: vickie.trice@tn.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

Marketplace Contact: insurance.exchange@tn.gov

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

TennCare
310 Great Circle Rd.
Nashville, TN 37243

1-866-311-4287

Medicaid Website

Email for Assistance: Tenn.Care@tn.gov

Eligibility Requirements

 

Back to top.

Texas

Department of Insurance

Julia Rathgeber, Commissioner

Texas Department of Insurance
PO Box 149104
Austin, Texas 78714

512-463-6169

Patient Assistance

Online Complaint Submission

Email for Assistance: ConsumerProtection@tdi.texas.gov

1-800-252-3439 or 463-6515 in Austin

State Health Insurance Consumer Assistance Program

1-800-252-3439

Consumer Assistance Program Email: ConsumerProtection@tdi.texas.gov

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

800-252-8263

Medicaid Website

 

Back to top.

Utah

Department of Insurance

Todd E. Kiser, Commissioner

Utah Insurance Department
3110 State Office Building
Salt Lake City, Utah 84114

801-538-3800

Patient Assistance

Online Complaint Submission

Email for Assistance: health.uid@utah.gov

Salt Lake City area: 801-538-3890 or In-state toll-free: 1-800-439-3805

State Health Insurance Consumer Assistance Program

Michelle White, Health Consumer Service Analyst

(801)538-3826

State Health Insurance Marketplace

Marketplace Structure: Partnership

For Small Businesses

60 E. South Temple, Third Floor
Salt Lake City, Utah 84111

1-877-213-1993

Marketplace Contact: info@avenueh.com

Marketplace Website

For Individuals

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

Utah Department of Health Division of Medicaid and Health Financing
P.O. Box 143106
Salt Lake City, UT 84114-3106

801-538-6155 or 1-800-662-9651

Medicaid Website

Eligibility Requirements

 

Back to top.

Vermont

Department of Insurance

Susan Donegan, Commissioner

Department of Financial Regulation
89 Main Street
Montpelier, Vermont 05620

802-828-3301

Patient Assistance

Complaint Submission- Mail this form to:
Consumer Services
Department of Banking, Insurance, Securities and Health Care Administration
89 Main Street
Montpelier VT 05620-3101

Email for Assistance: consumercomplaints@state.vt.us

800-964-1784

State Health Insurance Consumer Assistance Program

Insurance Division- Consumer Services
Department of Financial Regulation
89 Main Street
Montpelier Vermont 05620-3101

1-800-631-7788 or 1-800-964-1784

Consumer Assistance Program Email: consumercomplaints@state.vt.us

State Health Insurance Marketplace

Marketplace Structure: State

312 Hurricane Lane, Suite 201
Williston, Vermont 05495

1-855-899-9600 or 1-855-499-9800

Marketplace Contact: vthealthconnect@state.vt.us

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

1-800-250-8427

Medicaid Website

Email for Assistance: gmcmemberservices@ahs.state.vt.us

 

Back to top.

Virgin Islands

Department of Insurance

Gregory R. Francis, Lt. Governor, Commissioner

Office of the Liutenant Governor
Division of Banking and Insurance
1105 King Street
Christiansted, St. Croix, VI 00820

340-773-6459

Patient Assistance

St. Thomas Complaints: 774-7166, St. Croix Complaints: 773-6459, Select 5 for the Division of Banking and Insurance)

State Health Insurance Consumer Assistance Program

Sharon Mack

340-773-6459 EXT. 3105

Medicaid

340-773-1311 (St. Croix) or 340-774-9000 (St. Thomas)

Medicaid Website

Contact for Assistance

 

Back to top.

Virginia

Department of Insurance

Jacqueline K. Cunningham, Commissioner

Virginia State Corporation
Commission Bureau of Insurance
PO Box 1157
Richmond, Virginia 23218

804-371-9741

Patient Assistance

Online Complaint Submission

1-877-310-6560 or TDD 804-371-9206

State Health Insurance Consumer Assistance Program

Insurance Outreach Coordinator

804-371-9092 Phone Toll Free: 1-877-310-6560

Consumer Assistance Program Email: L&HOutreach@scc.virginia.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Certified Navigators and IPAs

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

Department Of Medical Assistance Services
600 East Broad Street
Richmond, Virginia 23219

1-804-786-6145

Medicaid Website

Email for Assistance: dmasinfo@dmas.virginia.gov

Eligibility Requirements

 

Back to top.

Washington

Department of Insurance

Mike Kreidler, Commissioner

Washington State
Office of the Insurance Commissioner PO Box 40256
Olympia, Washington, 98504

360-725-7000

Patient Assistance

Online Complaint Submission

Contact for Assistance

800-562-6900

State Health Insurance Consumer Assistance Program

Insurance Commissioner

800-562-6900

Consumer Assistance Program Email: askmike@oic.wa.gov

Consumer Assistance Program Website

State Health Insurance Marketplace

Marketplace Structure: State

810 Jefferson St. SE
Olympia, WA 98501

1-855-WAFINDER (1-855-923-4633) or TTY/TTD 1-855-627-9604

Marketplace Email- customersupport@wahbexchange.org.

Marketplace Contact

Marketplace Website

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Navigator Search

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

1-800-562-3022

Medicaid Website

Email for Assistance: ASKMEDICAID@hca.wa.gov

Eligibility Requirements

 

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West Virginia

Department of Insurance

Michael D. Riley, Commissioner

West Virginia
Offices of the Insurance Commissioner
PO Box 50540
Charleston, West Virginia 25305

304-558-3354

Patient Assistance

Email for Assistance: consumer.service@wvinsurance.gov

1-888-TRY-WVIC or 304-558-3386

State Health Insurance Consumer Assistance Program

West Virginia Offices of the Insurance Commissioner
ATTN: Consumer Advocate Division
PO Box 11685
Charleston, West Virginia 25339-1685

1-888-TRY WVIC (888-879-9842) ext 3864

Consumer Assistance Program Email: Consumer.Advocate@wvinsurance.gov

State Health Insurance Marketplace

Marketplace Structure: Partnership

304-558-6279 ext. 1124

Marketplace Contact: Dena.Wildman@wvinsurance.gov

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find a Navigator

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

Medicaid

WV Bureau for Medical Services
Room 251
350 Capitol Street
Charleston, WV 25301

888-483-0797 or 304-348-3365

Medicaid Website

Contact for Assistance

Eligibility Requirements

 

Back to top.

Wisconsin

Department of Insurance

Ted Nickel, Commissioner

State of Wisconsin
Office of the Commissioner of Insurance
PO Box 7873
Madison, Wisconsin 53707

608-266-3585

Patient Assistance

Online Complaint Submission

Email for Assistance: ocicomplaints@wisconsin.gov

1-800-236-8517 (within Wisconsin) or 1-608-266-0103 (outside of Wisconsin)

State Health Insurance Consumer Assistance Program

Consumer Assistance Program Email: ociquestions@wisconsin.gov or ocicomplaints@wisconsin.gov

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

1-800-362-3002

Medicaid Website

Email for Assistance: dhswebmaildhcf@wisconsin.gov

 

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Wyoming

Department of Insurance

Tom C. Hirsig, Commissioner

Wyoming Insurance Department
106 East Sixth Avenue
Cheyenne, Wyoming 82002

307-777-7401

Patient Assistance

Online Complaint Submission

307-777-7402

State Health Insurance Consumer Assistance Program

Ruth Case, Consumer Affairs Specialist

307-777-7402

Consumer Assistance Program Contact

State Health Insurance Marketplace

Marketplace Structure: Federal

Enroll Today

Plan Information

Estimate My Cost

Benefits Offered Under the Marketplace

Essential Health Benefits

State-Required Benefits

Certified Patient Navigators

Find Local Help

Additional Resources

Kaiser State Exchange Profile

State Reforum State Profile

State Health Insurance Website

Medicaid

6101 Yellowstone Road, Ste 210
Cheyenne, WY 82009

307-777-7531

Medicaid Website

Contact for Assistance

Eligibility Requirements

 

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Last Updated: 4/15/2014

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